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Memphis, TN
Jeff Cole, MDOrthopedic Surgery · Hand & Wrist
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Orthopedic surgery in Memphis

Insurance

Coverage, referrals and estimates, explained before your visit.

Insurance

How billing works

Insurance questions often get complicated once a visit involves a specific part of the body rather than general orthopedic care. Jeff Cole, MD treats hand, wrist, and elbow conditions at OrthoSouth in Memphis, Tennessee, and his training lines up with that focus: he completed fellowship training in surgery of the hand and upper extremity at Washington University's Barnes-Jewish Hospital in St. Louis, Missouri. A few of the treatments he provides, including endoscopic carpal tunnel release (a minimally invasive procedure to relieve pressure on the nerve in the wrist) and the TENEX procedure for epicondylitis (a treatment for chronic tendon pain at the elbow), sometimes require prior authorization from an insurance plan before they can be scheduled. The OrthoSouth billing team checks your benefits and handles authorization paperwork so you know what to expect ahead of your appointment. Dr. Cole is accepting new patients, and the office can confirm your coverage before your first visit. This information is educational, not medical advice; your insurance plan's specific terms determine your coverage and costs.

Questions

Questions patients ask

Does Dr. Cole accept my insurance?
Coverage depends on your specific plan, since accepted insurance can change from year to year. Our office verifies your benefits before your visit so you know what to expect, and you are welcome to call ahead and ask about your plan directly.
Do I need a referral to see Dr. Cole?
Not always. Many patients are referred by another physician for hand, wrist, or elbow concerns, but you can also contact our office directly to schedule an evaluation without a referral in hand.
What if I do not have insurance?
You can still be seen. Patients without insurance can discuss payment arrangements with our office staff before or at the time of the visit, including options for self-pay care.
Will my insurance cover treatment for conditions like thumb CMC arthritis or tennis elbow?
Most insurance plans cover treatment that is medically necessary, though the exact benefit depends on your policy. Dr. Cole completed fellowship training in Surgery of the Hand and Upper Extremity at Washington University, Barnes-Jewish Hospital in St. Louis, Missouri, and that training guides care for conditions such as thumb CMC joint arthritis and epicondylitis, including the TENEX procedure. Our office can check your specific benefits before treatment begins.
Who can answer specific questions about my coverage?
Our front office team handles benefit verification and billing questions. Call before your appointment and they will confirm what your plan covers for evaluation, imaging, and any recommended procedure. This information is educational and is not a guarantee of coverage or medical advice. Please confirm benefit details with your insurance provider and our office before your visit.
Billing

How do payments work?

Contact the office to confirm insurance participation.

Ready to talk about your care?

Call the office or request an appointment. Accepting new patients.